Frequently asked questions
Print Mover questions, answered.
Start here for license recovery, activation, privacy, and the limits of moving an unfinished Mac print job.
License recovery
How do I retrieve a lost license key?
Print Mover licenses are issued by Dodo Payments. You can retrieve your existing key from Dodo's secure customer portal. You do not need to buy another license.
- Open the Print Mover customer portal using the button below.
- Enter the exact email address used when you bought the license. This may be different from an email used for Print Mover updates.
- Open the secure sign-in link Dodo Payments sends to that email address.
- Find the Print Mover purchase and copy its license key.
- In Print Mover, open Settings, choose License, click Manage, paste the key, and click Activate.
What if Dodo does not recognize my email?
Use the email shown on the Dodo Payments purchase receipt, including the same spelling. A newsletter or release-updates email is not automatically tied to a purchase. Check spam or junk mail if the secure sign-in email does not appear.
Where is my key stored after activation?
Print Mover stores the key and its activation record in this Mac's Keychain using device-only storage. It does not synchronize the key through iCloud. Keep the purchase receipt so you can retrieve the key from Dodo Payments when setting up another Mac.
How many Macs can use one lifetime license?
One Print Mover lifetime license supports up to three Mac activations. The license unlocks unlimited successful moves; it does not change which print jobs are eligible to move.
What happens if Dodo Payments is temporarily unavailable?
A license already activated and stored on your Mac remains active during a temporary network or Dodo Payments outage. You need an internet connection when activating a retrieved key on a new Mac.
Do I need a Print Mover account?
No. Normal Print Mover use has no account and does not upload document or printer information. The Dodo customer portal uses your purchase email to provide secure access to billing records and your license.
Which print jobs can Print Mover recover?
The job must still be unfinished and visible in the local print system on your Mac. Print Mover cannot recover a job that completed, was deleted, or exists only on a remote print server.